FAQs
General Enquiries
Great Wrap is made with compostable biopolymers. Currently, we’re using plant-based oils, agroforestry waste and pbat within our range of products. Our material inputs are certified home compostable and food contact approved.
Great Wrap is made in our factory in Melbourne, Australia, where our team works hard to manufacture it, coordinate packaging and distribute our orders. We also have our main offices at the same location so our entire team can work collaboratively.
Great Wrap is microwave safe at low heat for short periods. However, our wrap will melt at medium or high heat, so keep your eye on it.
It sure is! Our wrap only begins to break down in a compost environment. It needs the action of microbes and moisture for the composting process to start.
Great Mate
The Great Mate was designed and manufactured in Melbourne, Australia. We chose to manufacture Great Mate locally so we could control all aspects of the design process and ensure the best quality.
Around 373 million plastic water bottles end up as waste each year in Australia, and of all the plastic bottles that are placed into recycling, only 36% are recycled. The rest end up in landfills and spills into waterways, which causes several environmental and health issues.
The Great Mate helps solve this problem by looking at other ways to use plastic bottles and give it a more meaningful life rather than ending up in a landfill.
1. Put your Great Mate on a flat surface
2. Place your hands on both ends where the logos are
3. Gently push your fingers in to release the top shell
1. Put your Great Mate on a flat surface
2. Place your hands on both end shells
3. Push your fingers in to release the top shells to open
4. Hold one hand on your Great Mate to secure it
5. Use your other hand to pull the wrap out
6. With your Great mate open, place wrap over the slide cutter panel
7. Move the slide cutter slowly across your wrap
1. Put your Great Mate on a flat surface
2. Place your hands on both ends where the logos are
3. Gently push your fingers in to release the top shell
4. Softly pull out each end of Great Mate and pop in a new roll
5. Close Great Mate leaving a small portion of wrap over the cutter
Around 373 million plastic water bottles end up as waste each year in Australia, and of all the plastic bottles that are placed into recycling, only 36% are recycled. The rest end up in landfills and spill into waterways, which causes several environmental and health issues.
The Great Mate helps solve this problem by looking at other ways to use ocean-bound plastic and give it a more meaningful life rather than ending up in a landfill.
Great Mate is made from a type of plastic that can't be put in your home collection bin.
We know that giving plastic a new life feels great, so if you have an old Great Mate or broken pieces that have been replaced and would like to recycle them, you can send them back to us, and we will repurpose them.
Reach out to hello@greatwrap.co for more details.
Nudie Roll subscriptions
A Great Wrap subscription is the easiest way to ensure you never run out of rolls. You can arrange for your Nudie Rolls to arrive every two or three months — simply set and forget.
You can change or modify your subscription anytime through our website and pause a delivery in the “Manage Subscriptions” tab. If you have any trouble or questions, please email hello@greatwrap.co.
You can modify your Nudie Roll subscription from your online account. Once logged in, select “Manage Subscriptions” and edit as needed.
If you have any trouble or questions, please email hello@greatwrap.co.
Yes, you can change your payment method for Nudie Roll subscriptions from your online account. Once logged in, select “Manage Subscriptions” and edit as needed. If you have any trouble or questions, please email hello@greatwrap.co.
You can select your order date and frequency when signing up for your Nudie Roll subscription.
You will be billed in accordance with your subscription on the date your Nudie Rolls are dispatched from our warehouse. You will receive an email notification as a receipt of payment.
Orders, shipping, returns, and exchanges
In America, all of our shipments are sent through a variety of couriers, including FedEx, DHL, USPS, and UPS.
Our shipping providers generally don't deliver to PO Boxes, so please enter your physical address when at check out. If you have any issues, please get in touch with us via hello@greatwrap.co.
We’ll do our best to assist you. However, we can not guarantee an address update if your item has already been shipped. Please reach out to the team at hello@greatwrap.co if you need assistance.
Our product is currently only available in Australia. We plan to expand globally one day though!
Oh no! Please send your order number and a photo of the damaged or broken part to hello@greatwrap.co, and we'll resolve this for you as soon as possible.
Oh no! Please reach out to our amazing customer service team via hello@greatwrap.co to let us know what the problem is.
Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed.
You’ll receive an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks and have not heard from us, please reach out, and we will gladly help you.
If our return policy window passes while your return is still in transit, your refund will still be issued once the warehouse inspects it.
Composting
Our cling wrap is home compostable and will break down in your home compost in under 180 days!
Once you’ve finished your roll of Great Wrap, you can place the box and the cardboard inner roll into your home recycling bin.