FAQs
Product
Great Wrap is made from potato waste and a mix of other compostable biopolymers — and it’s certified home compostable. Potato waste exists in abundance due to our love of potato chips. There are a lot of skins and potatoes that don't make the cut for chips, and we are using these waste materials to produce a bioplastic and forming that into Great Wrap.
Some other common bioplastics require intensive agriculture or industrial composting conditions. We want to offer products that solve problems, not create them. That’s why we did the research to develop our patent-protected formula.
We are certified Compostable by the Biodegradable Products Institute (BPI) Certification #10529304. That means Great Wrap has undergone a stringent test regime by recognized independent accredited laboratories to meet compostability standards, then validated by an independent accreditation body.
Great Wrap is made in Australia in our Melbourne-based factories. We have two locations: one where we coordinate packaging, distribution, and run our material trials, and the other (our mega factory) where we manufacture our home compostable stretch wrap. We currently have a team of more than 30 who work hard to manufacture this wrap locally in Australia.
Great Wrap is microwave safe at low heat for short periods of time. Our wrap will melt at medium or high heat, so keep your eye on it.
It sure is! Our wrap only begins to break down in a compost environment. It needs the action of microbes and moisture for the composting process to start.
Absolutely, they love it! Our wrap breaks down by microbial action in the same way as food scraps, leaving no toxic residues, so it is safe for all compost types.
No, you cannot. Please leave that to the microbes in your compost. Although Great Wrap is made from food waste, its composition is changed through the polymerization process to perform like plastic and is not designed to be ingested by humans.
Great Mate
Around 373 million plastic water bottles end up as waste each year in Australia, and of all the plastic bottles that are placed into recycling, only 36% are recycled.
The rest end up in landfills, spill into waterways and leak harmful chemicals into our environment as they decompose, which causes several environmental and health issues.
The Great Mate helps solve this problem by looking at other ways to use ocean-bound plastic and give it a more meaningful life rather than ending up in a landfill.
The Great Mate was designed and manufactured in Melbourne, Australia. We chose to manufacture Great Mate locally so we could control all aspects of the design process and ensure the best quality.
When it is time to refill your Great Mate, you can buy Nudie Rolls on our website. You can order them in a pack or set yourself up for a Great Wrap subscription so you never run out again.
Great Mate - How to
1. Put your Great Mate on a flat surface.
2. Place your hands on both ends where the logos are.
3. Gently push your fingers in to release the top shell.
1. Put your Great Mate on a flat surface.
2. Pull out a little Great Wrap and place it over the slide cutter track.
3. Move the slide cutter button slowly across your Great Wrap.
4. Grab your sliced Great Wrap and start wrapping.
1. Put your Great Mate on a flat surface.
2. Place your hands on both ends where the logos are.
3. Gently push your fingers in to release the top shell.
4. Softly pull out each end of the Nudie Roll and pop in a new roll.
5. Close Great Mate leaving a small portion of wrap over the cutter.
Composting and End of Life Cycle
Our cling wrap is certified home compostable and will break down in your home compost in under 180 days!
Once you’ve finished your roll of Great Wrap, you can place the box and the inner roll into the paper recycling or compost bin.
We’d love to launch wholesale and business products next! If you’re interested, please reach out to our Head of Business Development, Jaclyn, for more information jaclyn@greatwrap.co
If Great Wrap ends up in a landfill, it will break down eventually, but it’ll take around 1-3 years. If Great Wrap sits on your shelf, it’ll last about two years. We obviously recommend composting our wrap as it is the best result for our environment and for repurposing (e.g., as nutrient soil).
Great Wrap breaks down into food and energy for the microbes in your compost — just as food scraps do. It goes perfectly with your organic waste to be composted into rich, nutrient soil — ready to be repurposed.
Subscriptions
A Great Wrap subscription is the easiest way to ensure you never run out of rolls — simply set and forget. Depending on how often you use your wrap, you can set your refill amount to arrive every two or three months. You can change or modify your subscription at any time through our website and pause a delivery in the “Manage Subscriptions” tab. If you have any trouble or questions, please email hello@greatwrap.co
You can modify your subscription shipments in your online account. Once logged into your account, select “Manage Subscriptions” and edit as needed. If you have any trouble or questions, please email hello@greatwrap.co
You can! Once logged into your account, select “Manage Subscriptions” and edit as needed. If you have any trouble or questions, please email hello@greatwrap.co
You can select your order date and frequency when signing up for your subscription. You will be billed in accordance with your subscription on the date your Nudie Rolls are dispatched from our warehouse. You will receive an email notification as a receipt of payment.
Nope! If you’d rather order sporadically, you can jump onto our website, www.greatwrap.co, to buy Nudie Rolls!
Orders and Shipping
In America, all of our shipments are sent through a variety of couriers. Including Fedex, DHL, USPS and UPS.
Our shipping providers generally don't deliver to PO Boxes, so please enter your physical address when at check out. If you have any issues, please get in touch with us via hello@greatwrap.co
We’ll do our best to assist you. However, we can not guarantee an address update if your item has already been shipped. Please reach out to the team at hello@greatwrap.co if you need assistance.
Our product is currently only available in Australia and the United States. We plan to expand globally in the coming months — so keep your eyes peeled!
Returns and exchanges
We stand by our 100% satisfaction policy and offer a 30-day money-back return on Great Mate dispensers and any unopened Nudie Rolls. We partner with Happy Returns, a trusted third party, to offer effortless, contactless returns and exchanges. Head to our returns page to learn more.
Oh no! Please send your order number and a photo of the damaged or broken part to hello@greatwrap.co, and we'll resolve this for you as soon as possible.
Start your return on our online return portal, enter your name and order number and pick your return preference.
All eligible returns are accepted at Happy Returns Bars. These in-person returns are free and will not incur a shipping label fee. A refund will be immediately processed upon return. All items are shipped back to our warehouse in reusable packaging.
This return process greatly reduces the carbon footprint associated with shipping back individual return packages. Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned. You can read more about Happy Returns and sustainability here.
You can initiate your Happy Return by heading to Great Wrap’s returns page.
Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to Happy Returns and bring your QR code with you.
No shipping boxes or mailer envelopes are needed for Happy Returns Bar returns.
If you experience issues starting your return online, please contact Happy Returns Customer Support directly at 877.750.4888.
If you'd prefer to mail your return with Happy Returns, head to Great Wrap’s returns page to find your order.
Select the items you'd like to return by specifying the reasons they didn't work out.
Select your preferred return method. Print the prepaid shipping label provided and mail in your return package. Each shipping label will incur a $7 shipping label fee.
Please allow one week for transit time for your return package to be received and one week for your refund to be processed.
Oh no! Please reach out to our amazing customer service team via hello@greatwrap.co to let us know what the problem is.
Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed.
You’ll receive an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks and have not heard from us, please reach out, and we will gladly help you.
If our return policy window passes while your return is still in transit, your refund will still be issued once the warehouse inspects it.